Mayo Clinic counselors strive to understand the unique challenges and stressors that can occur at different stages during your medical or science education journey. With that in mind, we offer the following services:

• Personalized support, tools, and strategies to help learners take care of their emotional health and well-being
• Brief "Meet and Greet" counselor appointment option to learn about the service
• Consultation on therapeutic modalities that may best meet the personalized needs of the learner for those seeking community-based therapy options
• In-person or secure telehealth sessions
• Weekday appointments — morning, afternoon, and early evening

One of the most important tenets of counseling services is knowing that what is discussed is kept confidential.

• Learner counseling records are maintained in a FERPA-compliant secure database outside of the EPIC record system.
• Counseling records are never included in your medical, education, or employee record.
• Mental Health Counselors will not disclose your involvement or any information about you to others without your written consent unless one of the following exceptions applies:
  • In cases of clear risk of harm to self or others the provider may coordinate care with local emergency contacts to support safety
  • Providers are mandated by law to report concerns of child abuse/neglect and vulnerable adult abuse/neglect to proper authorities
  • Legal court order
  • If a learner’s condition may pose a significant patient or other safety risk within the practitioner role of patient care

All short-term counseling services through the Office of Wellness and Academic Support are covered as a learner benefit during your time at Mayo Clinic College of Medicine and Science.